Return Policy
Returns in the event of a defective product or a product different from your order
If you have received a defective product or a product that is different from your order due to our defect, please do not use the product and contact us in an unused condition. We will promptly exchange it for a non-defective product. In addition, if the stock is not available, such as when it is sold out, we will refund the money by bank transfer.
Also, even if you use convenience store payment, we will refund by bank transfer. Please note that refunds cannot be made at convenience stores.
- Please contact us by phone or email. At that time, it will be smooth if you can tell us the "slip number" on the upper right of the delivery note.
- We will check the details of your order and ask you about the status of the delivered product, so please have the product at hand.
For returns other than our defect, please see the return method below.
About returns
If the product you purchased is not defective, we will temporarily cancel your order.
Please return the product you have to us by the following method.
- Refunds may require a bank transfer for orders made using a method other than a credit card.
- Please send it back to us with prepayment by a method that guarantees delivery, such as courier service.
About return shipping
Please note that the customer will be responsible for the cost if it is for the customer's convenience. We will bear the cost of exchanging defective products and exchanging incorrect products. Also, please note that we cannot refund any fees incurred at the time of payment, such as bank transfer or cash on delivery.
If the return is not accepted
Depending on the condition of the product at the time of return, we may not be able to accept returns. Please check the following items.
- There are no accessories such as tags or labels.
- More than 7 days have passed since the product was delivered.
(Return requests and returns must be made within 7 days.) - Purchased using a sale or coupon.
- Opened items.
- Items that can be judged to have been used.
- Items that can confirm damage to the product or cosmetic box due to negligence.
contact address
Please contact us via the phone number, email below, or Contact to contact us regarding returns. Reception by phone is from 9:00 to 17:00.
telephone number:
03-6823-8071
Email:
Return address
Regarding the return of the product, please contact the following.
Address:
2-2-15 Hamamatsucho, Minato Ward, Tokyo 105-0013
Telephone number:
03-6823-8071
Addressee:
Three Grow, Mita